At Numa (BananiVista.com), led by Proprietor Banani Das Dhar, we are committed to providing a high-quality, supportive, and enriching experience through our coaching, healing, consulting, and retail services.
To ensure clarity, fairness, and smooth operations, we have outlined the following Refund and Cancellation Policy:
Coaching, Healing & Consulting Services
- Session Booking: Sessions are scheduled only after full payment of the applicable fees.
- Cancellations Before Starting: Requests made before the beginning of the engagement/contract are eligible for a full refund, processed within 14 days of receiving the written request.
- Cancellations After Commencement: Once the sessions/contract have started, the fees are non-refundable.
- No-Show Policy: Failure to attend a session without prior notice will result in forfeiture of the full fee, which remains non-refundable.
- How to Cancel: Cancellation requests must be submitted in writing via email to bananivista2017@gmail.com, mentioning your full name and session/contract start date.
Retail Products
- Returns: Due to the nature of our products (spiritual, healing, or custom items), all sales are final and non-returnable.
- Damaged or Incorrect Items: In case of damaged or wrongly delivered products, please contact us within 7 days of delivery at +91-9739983568 or bananivista2017@gmail.com for resolution or replacement.
Policy Updates
Numa (BananiVista.com) may update or revise this policy from time to time. Please check this page periodically to stay informed of any changes.
This Refund and Cancellation Policy is effective from January 15, 2025.
